Customer Care

Shop prices are all in USD. 


- Client: as defined by invoice, or via your order processed by this website.

- Provider or Artist: Olympic Place Prints

- Product: Custom invitation orders or any customized design or stationery work ordered via website

Upon ordering from Olympic Place Prints website, I agree to the following Terms:


Upon ordering products from the website, the items will be shipped within 3-7 business days unless otherwise stated on the top of the website, for studio closures. Once the items leave the studio, the artist is not liable for lost, delayed, or damaged shipments.  Unused and unopened orders may be returned within 10 days of receipt for a refund minus a 25% restocking fee. Once we receive the returned products, the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable. Used, opened, and/or final sale or items with coupon codes cannot be returned.  Please note this only applies to store products, and not to custom wed ding invitations. For custom wedding invitations, or custom orders, a separate contract will be signed between the two parties stating the terms and conditions of the transaction. For most orders, if damage occurs, Client and Provider can work together to solve. 

Rush Orders

Client agrees that there are costs associated with rushing projects to completion. Client will need to inform the artist, and the artist will need to approve the rush based on the schedule of the artist and the printer. Rush fees may vary from 25-50%, depending on how soon the projects need to be completed. The artist will inform the client, and with the client approval, proceed with rushing orders.

Privacy and Safety

I’m a privacy & safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully.


Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!

Intellectual Property

Copyright Ownership.  In the event that any copyrighted work(s) are created as a result of the Services provided by Provider in accordance with this Agreement, Provider owns all copyrights in any and all work(s) it creates or produces pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. Any and all products, whether tangible or intangible, produced or created in connection with, or in the process of fulfilling this Agreement, are expressly and solely owned by Provider and may be used in the reasonable course of Provider business.

Permitted Uses of Product(s). Provider grants to Client a non-exclusive license of product(s) produced with and for Client for personal use only so long as Client provides Provider with attribution each time Client uses Provider's property. Personal use includes, but is not limited to, use within the following contexts:

  1. In photos on Client’s personal social media pages or profiles; or

  2. In personal creations, such as a scrapbook or personal gift; or

  3. In personal communications, such as a family newsletter or email or holiday card.

Style. Client has spent a satisfactory amount of time reviewing Provider's work and has a reasonable expectation that Provider will perform the Services in a similar manner and style unless otherwise specified in this Agreement.

Consistency. Provider will use reasonable efforts to ensure Client's desired Services are produced in a style and manner consistent with Provider current portfolio and Provider will try to incorporate any reasonable suggestion made by Client. However, Client understands and agrees that:

  1. Every client and wedding is different, with different tastes, budgets, and needs;

  2.  services are often a subjective art and Provider has a unique vision, with an ever-evolving style and technique;

  3. Provider will use its artistic judgment when providing Services for Client, which may not include strict adherence to Client’s suggestions;

  4. Although Provider will use reasonable efforts to incorporate Client’s suggestions and desires when providing Client with the Services, Provider shall have final say regarding the aesthetic judgment and artistic quality of the Services;

  5. Dissatisfaction with Provider's aesthetic judgment or artistic ability are not valid reasons for termination of this Agreement or request of any monies returned.

Payment Methods

- Credit / Debit Cards on our website

- Honeybook

- Venmo


Refund and Cancelation Policy

Cancellation, Rescheduling of Services or Request for Refund. Provider will not be obligated to refund any monies Client has previously paid towards the Total Cost or for any work already rendered.  Client is not relieved of any payment obligations for cancelled Services, rescheduled Services, failing to show up for the event, or should it become impossible for Provider  to provide the services due to the fault of Client (or parties related to Client) unless the Parties otherwise agree in writing.  For instance, if Provider is able to secure another, unrelated client for , then Provider may choose, at its sole discretion, to excuse all (or a portion of) Client's outstanding balance of the Total Cost. Once the artwork has been approved and the items are sent to print, 100% of the entire invoice is no longer refundable. Once the project has been printed and assembled, 100% of the entire invoice is no longer refundable. Once the project leave the artist’s studio for shipping, the artist is not responsible for any loss, delay, or damage to the product. The client is responsible for all shipping, custom and duties fees. Shipping charges will be charged once items are shipped.

Appropriate Conduct

The Client(s) expressly agree(s) to take best efforts to provide [Provider] and Provider’s staff with a safe and appropriate professional relationship. In the event of circumstances deemed to present a threat or implied threat of injury or unprofessional, harassing language or behavior to [Provider] staff, [Provider] will make reasonable efforts to notify the Client(s). If the Client(s) is/are able to respond to the threatening situation in a reasonable amount of time, [Provider] shall resume work in accordance with the original terms of this Agreement. If the inappropriate behavior continues, the Client(s) will agree to relieve and hold [Provider] harmless as a result of incomplete services under this Agreement, or for a lapse in the quality of the [Provider’s]work. The Client(s) shall be responsible for payment in full, regardless of whether the situation is resolved or whether [Provider] resumes work detailed in this Agreement

Limit of Liability

Maximum Damages. Client agrees that the maximum amount of damages he or she is entitled to in any claim relating to this Agreement or Services provided in this Agreement are not to exceed the Total Cost of Services provided by Provider.

Loss of Product. In the event that any or all product(s) are lost, such as damage to or loss of a component of the product necessary for final delivery, Provider shall refund Client a pro-rated portion of the Total Cost based on the amount of Services that were completed/provided against the amount of Services that were agreed to be completed/provided.

Indemnification. Client agrees to indemnify, defend and hold harmless Provider and its affiliates, employees, agents and independent contractors for any injury, property damage, liability, claim or other cause of action arising out of or related to Services and/or product(s) Provider  provides to Client.